Jan Flook

Shipping & Returns

 Returns & Exchanges

If you wish to return or exchange an item purchased online, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

Australian callers:  0400044176  j.flook@iinet.net.au

Please provide the following information so we can assist you as quickly as possible:

Your name                     

Date your order was placed, if applicable

Your Sales Order Reference Number, if available

Your tracking number, if available

Brief description of the problem you are experiencing