Shipping & Returns
Returns & Exchanges
If you wish to return or exchange an item purchased online, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:
Australian callers: 0400044176 j.flook@iinet.net.au
Please provide the following information so we can assist you as quickly as possible:
Your name
Date your order was placed, if applicable
Your Sales Order Reference Number, if available
Your tracking number, if available
Brief description of the problem you are experiencing